Jobs Cannot Close Until Payment Is Received
A hard gate ensures no EEK job can be marked as closed until the customer has paid. The invoice is always issued and reviewed before the case is finalised.
No Invoice Gets Forgotten
In any high-volume service operation, there is a risk that jobs get marked complete before the payment step is finished — especially when staff are managing multiple jobs simultaneously. EEK built a hard gate into the job lifecycle: no job can transition to closed status until the customer payment is confirmed in Stripe.
This means every customer receives their invoice. Every customer has the opportunity to review the charges before they are billed. And EEK's accounts never carry uncollected revenue from jobs that were accidentally closed without billing.
For Suppliers
Suppliers are paid after the customer payment is received and confirmed. The payment gate ensures that the supplier payment chain is also clean — there is no risk of a supplier payment being processed against a job where customer payment is outstanding. The financial flow is complete before the job closes.
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