Suppliers and Insurers Have Their Own Dedicated Line — With the Right Context
The supplier line ([(302) 520-5191](tel:3025205191)) and insurer line ([(302) 520-5105](tel:3025205105)) each route to a Laura persona aware of the caller's relationship with EEK, their open jobs, and their outstanding requirements.
Every Party Has the Right Conversation
EEK's supplier line ((302) 520-5191) and insurer line ((302) 520-5105) are not general enquiry numbers. Each routes to a Laura persona configured specifically for that relationship type, with the caller's context pre-loaded from the job record.
A supplier calling about job timing reaches a Laura who knows which jobs that supplier is working on, what the current status is, and what the ETA expectation is. An insurer calling about a claim reaches a Laura who knows the claim number, the customer, the vehicle, the work completed, and the insurance report status. Neither party is asked generic questions — the relevant context is already there.
For Suppliers
Suppliers can confirm ETAs, report job completion, and ask about payment — all handled on the call without navigating the portal. For busy workshop staff, a quick call to the supplier line is often faster than logging in. Laura gives them accurate, job-specific information in the same time it takes to ask the question.
Related Articles
How EEK vets and monitors certified workshop partners nationwide
A look at how EEK Mechanical selects, audits, and monitors its certified workshop partners to keep misfuel recovery safe and consistent.
EEK Customer Portal Guide
A comprehensive guide to using the EEK customer portal for job tracking and payments.
What US Insurers Get From EEK: Reports, Certificates and Claim Docs
A guide to the documentation EEK Mechanical provides US insurers for misfuel claims, from recovery reports to workshop certificates.